Robert Spector has been helping companies create their customer service experiences for over 30 years. Robert and the RSC team offer inspirational keynote presentations, customized workshops, and comprehensive consulting services. We break down the elements of our philosophy of customer service excellence and explain how they can be adapted for virtually every kind of organization—including yours.
Robert is author of the business classic "The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company," Robert is recognized worldwide as the ultimate authority on customer service and the Nordstrom Way.
Robert Spector has been involved in customer service since the age of 13, when he first went to work in his mother and father’s butcher shop in the farmers’ market in Perth Amboy, New Jersey. Working alongside his parents, he learned firsthand what it takes to take care of customers—and to keep them loyal. Those lessons inspired another of his current books, "The Mom & Pop Store", which features interviews with successful independent retailers from all over the world. Robert believes that the elements of world-class customer service are the same, whether they come from Spector’s Meat Market, Nordstrom, or Amazon.com, the subject of his international bestseller "Amazon.com: Get Big Fast."
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