In this video, I dive into the world of AI Agents and specifically Salesforce AgentForce. I’ll explain what AI agents are, how they can help streamline customer service operations, and what makes Salesforce AgentForce stand out as a powerful AI-driven solution.

We'll cover:

An overview of AI agents and how they work in Salesforce.
What Salesforce AgentForce is and its core features.

A step-by-step guide on how to configure Salesforce AgentForce for your business, including setting up topics,actions and agent-run channels.

Whether you're a Salesforce admin, developer, or architect focused on optimizing customer service, this video will guide you through configuring AgentForce to automate flows, chatbots, enhance AI capabilities, and drive efficiency within your Salesforce environment

Trailhead link for AgentForce
[ Ссылка ]


Timestamps:
• 0:00 – What are AI Agents?
• 2:51 – Overview of Salesforce AgentForce
• 5:24 – AgentForce Configuration

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