Digital Transformation is the single most important driving force for businesses in this widescale era of remote work. This, coupled with organizational resilience is what businesses should focus on if they want to make the most out of the post-COVID19 world.
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00:00 Introduction
01:00 People matter ?
03:00 How well entire organsiation respond
06:00 Organisation and metrics
07:00 Digital channels comunication and impact
10:00 Resilience at workplace
14:00 Impact of disaster, dont change too much
In this video, watch Prasad Ramakrishnan, CIO Freshworks, and Alan Berkson, Global Director of Community Outreach and Analyst Relations, delve deep into the journey of the people, the processes, the technology, resilience, and everything else it takes to digitally transform your business.
Customer feedback is an essential road map to guide a company toward success. When you have a customer-centric culture, your business has a greater chance of growing and thriving. But how can businesses create spaces for customers to engage in productive dialogue?
Freshservice is an IT service desk in the cloud. It packs ITIL best practices in a refreshingly simple user interface. Packed with features like MSP, ITOM, Asset Management etcetera, this IT ticketing software will provide your IT teams the extra push to manage their tasks seamlessly.
It's time to #ManageTheUnseen with SaaS management!
Let's move beyond IT and solve real world problems. We are built for greater things.
FreshService is the most preferred ITSM solution for our customers. An award winning software recognised by Gartner Peer Insights Customers' Choice for ITSM Tools
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Freshservice has a 97% user satisfaction rate. Freshservice enables users to adopt ITSM best practices, streamline their IT processes and increase the overall efficiency of your IT helpdesk.
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