Following Air Canada’s promise to do better, Marketplace finds major improvements are still needed for passengers with disabilities. From staff training to boarding procedures and the availability of lift equipment, Marketplace puts Air Canada to the test again with the help of Paralympian Brock Richardson and finds there is still a lot of turbulence when it comes to accessible travel.

#News #Accessibility #Marketplace

00:00 - Air Canada’s promises

10:37 - Former Paralympian’s support person asked to leave the plane during a crucial moment

16:53 - Former Transport Minister Pablo Rodriguez responds

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ACCESS DENIED: BACK ON THE CASE

producer/director
JEREMY McDONALD

associate producer
JENNY COWLEY

reporter
TRAVIS DHANRAJ

editor
AARON TAYLOR

camera
JOHN LESAVAGE
DAVID MACINTOSH

additional footage
YOUTUBE: Boccia Canada

media management
ASTORIA LUZZI

social media producers
CAROLINE GDYCZYNSKI
BRITT PURDY

colour correction
KYLE J. SMITH

resource coordinators
MARC CORMIER
DRAGAN MARICIC

news rollout associate producer
DEXTER McMILLAN

promo producer
GREG SADLER

senior producer
TIFFANY FOXCROFT

FIRST BROADCAST November 01, 2024

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