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Brilliant real-life examples of how CX Professionals have succeeded in linking CX investments to business outcomes CX leaders work tirelessly to create exceptional customer experiences that drive loyalty and revenue. However, many struggle to attract a budget in this area as it's difficult to show the returns on their investments.

Studies have attempted to quantify the return on investment (ROI) and the business impact of improving CX. But in many cases, the results are theoretical and cannot be quantified.

That's why we're excited to bring 20 real-life examples from our latest Global CX ROI study, where CX leaders have successfully proved the value of their CX investments.

In this panel discussion, Dan Gingiss speaks to Shweta Srivastava, Chief Customer Experience Officer at Tata CLiQ, and Susanna Baque, Senior Director of Global Customer Experience at SCIEX, who share real-world examples of how they demonstrated the ROI of CX.

So, if you're a CX leader looking to drive positive change in your organization, register to listen to the greatest CX leaders share their stories.

Key Takeaways:
2 great CX leaders share their experiences on how they proved the ROI of CX initiatives
A 70-page CX ROI report with 20 real-life examples from CX leaders
8 incredible takeaways that any company can instantly apply and benefit from their CX programs

Speakers
Shweta Srivastava, Chief Customer Experience Officer at Tata CLiQ, is a visionary leader with experience in performing diverse & cross-functional roles in Customer Experience. As a Head of CS & Customer Experience at Tata CLiQ, Shweta plays a key strategic and operational leadership role in bringing the customer to the center of everything the organization does.
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Susanna Baque, Senior Director of Global Customer Experience at SCIEX, leads cross-functional teams to revolutionize how we interface, transact and serve our customers, increasing customer intimacy and enhancing customer experience.
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