[ Ссылка ] In this video, we delve into the world of customer support metrics and how they're undergoing a revolutionary transformation through the power of conversational AI. We engage in a thought-provoking conversation with customer support leaders, exploring the challenges they face in measuring key performance indicators (KPIs) like response time and issue resolution. Discover how traditional human support methods compare with the evolution of chatbots and the emerging generative power solutions. Our guest expert, EJ, sheds light on leveraging data for meaningful comparisons and optimization at scale. Learn how coarse categorizations pose hurdles and how AI-driven solutions like Gerrans of AI are changing the game by delving into the granularity of customer experiences. Dive into the future of customer support, where generative AI bridges the gap between customer expectations and effective resolution, ushering in a new era of true self-rate measurement. If you're curious about the future of customer experience optimization and the language of customer support excellence, this video is a must-watch.
Website: [ Ссылка ]
YouTube Channel: @SupportLogic
