If you're having trouble getting an appliance repaired, you're not alone.

After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a closer look at Sears Home Repair, which claims to be the nation's leader in the service industry.

"We just really liked it. It's a really nice fridge," said Marianne Scott of Northeast Philadelphia.

Until it stopped working.

"So there was water sitting in here. And then it was sitting here," said Scott. #sears #appliances #consumer
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