How should you greet customers in retail? In this video I’ll share how NEVER to greet retail customers, and simple steps to set your customers at ease when entering your retail store.

Consumer psychology tells us that customers are more likely to buy when their dopamine is flowing - in other words, they’re happy, relaxed and feeling good.

When entering a store we are already programmed to expect a sales person zeroing in on us - ready to sell us something we don’t want or need

That means we enter already on the defensive, ready to deflect! And when a customer feels tense, defensive or uncomfortable - consumer psychology shows they are LESS likely to buy

Your job is to make your customer feel instantly welcomed, relaxed and comfortable and I’ll share exactly how to do that in this video!

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