In this special episode, four experts from the delivery world join me to talk about the trends that are bubbling beneath the surface… for now!
Mike Richmond ([ Ссылка ]) , Chief Commercial Officer at Doddle ([ Ссылка ]) , discusses:
• Pressure points on e-commerce delivery:
• Supply chain problems and growing costs
• Increased rates of e-commerce returns
• Last mile capacity management
• Increasing value of including PUDO in delivery networks
• E-commerce returns
• The need to better understand customers
• Driving savings via digital returns
• Lack of delivery options at checkout
• Delivery companies undervaluing their importance to customer conversion at checkout
• Nudge theory - check episode 171 of the Postal Hub Podcast ([ Ссылка ]) for more
Wayne Haubner ([ Ссылка ]) , CTO at Escher ([ Ссылка ]) , covers:
• What digital transformation means for the postal and parcel sector:
• Automation, data, and the customer experience
• Going from “delivery point” mentality to “customer” mentality
• Moving from customer information being stored in employee’s minds to a digital system
• New postal services
• Using automation to reduce costs
David Spottiswood ([ Ссылка ]) , co-founder at Hurricane Commerce ([ Ссылка ]) , joins me to cover:
• Legislative changes in 2021 affecting cross-border delivery
• Automating cross-border data exchange
• Impact on low value cross-border parcel volumes
• Are e-commerce retailers collecting and using the right data for cross-border purchases? Are customs authorities doing the right thing?
• Reducing needless returns
• HS code database update
Bertrand Späth ([ Ссылка ]) , co-founder at Kizy Tracking ([ Ссылка ]) , discusses:
• Predictability of delivery
• Last mile capacity management
• The delivery of everything!
• Delivery of pharmaceuticals
