This Temkin Group video explains a very popular customer experience (CX) metric, Net Promoter Score (NPS). It's meant to explains what NPS is all about and why it may be a valuable tool for some companies. It's a great video to share across your organization if you are using NPS.

To learn more about NPS, or how to improve your organization's CX with a strong voice of the customer program, visit the Customer Experience Matters blog: [ Ссылка ]

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