Strengthen your omnichannel strategy with SMS
In this video, you’ll learn how to leverage SMS as part of an omnichannel strategy to drive subscriber engagement and increase e-commerce revenue.
Curious about all things Klaviyo SMS? Check out our Getting started with SMS learning path on Academy: [ Ссылка ]
This video will cover:
- The significance of SMS as a key channel for e-commerce, given that over 72% of sales occur on mobile devices.
- How Klaviyo can enhance your SMS strategy through integrations, keywords, segments, and flows for automation and personalization.
- A case study of Nani, showcasing how SMS is used to engage customers with exclusive offers and early product access.
- The importance of customer experience in SMS interactions, illustrated by Taylor’s preference management during the busy Mother's Day season.
- Various strategies to utilize SMS within an omnichannel framework to boost revenue and enhance customer satisfaction.
Timestamps:
00:00 Why SMS?
00:24 Why Klaviyo?
00:33 Use SMS in an omnichannel strategy
01:04 What made SMS so effective
01:18 Create unique experiences with SMS
01:44 Take next steps
Drop a comment below if you've got any questions, feedback or videos you'd like to see in the future! We'd love to hear from you.
Ready to level up your SMS strategy? Check out our Getting started with SMS learning path on Academy: [ Ссылка ]
ABOUT KLAVIYO
Klaviyo is a unified customer platform for email, SMS, and more. Unilever, Bonobos, and more than 90K other brands use Klaviyo to acquire, engage, and retain customers—and grow on their own terms.
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