The Collections Effectiveness Index (CEI) track how much your team was able to collect based on how much was already outstanding. The better your collections process, the closer you are to a CEI of 100%. As you optimize and iterate on your credit & collections workflows and processes, it's important to track the CEI because it will directly show you whether your improvements are paying off or not. Learn how to calculate your CEI and what to watch out for when doing so!

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