Join us on Glassix Spotlight as we delve into the world of Business Process Outsourcing (BPO) with Peter Ryan, a global authority on CX delivery models and the brain behind Ryan Strategic Advisory. Peter's journey from shaping market solutions in BPO to leading his consultancy offers unparalleled insights into the evolving customer service landscape. This episode explores how Peter's expertise is guiding businesses through the complexities of technology, nearshoring, and offshoring to redefine customer engagement.
We'll uncover:
• Peter's impact on the global BPO ecosystem and his predictions for its future.
• Innovative strategies for businesses to enhance customer experience in a tech-driven world.
• The role of emerging CX models in bridging the gap between technology and personalized service.
• Success stories from Peter's career and actionable advice for companies looking to navigate the BPO space.
Expect a deep dive into how Peter Ryan is steering businesses towards excellence in customer service, making this episode a must-listen for industry leaders, entrepreneurs, and anyone passionate about the future of customer relations.
