DICK’S Sporting Goods, the largest sporting goods retail company in the United States, was on a mission to eliminate silos and optimize feedback loops within their organization. Now, they receive real-time feedback, digest it quickly, and share it with relevant teams and leadership within the organization so everyone can learn and benefit — while creating results that impact their bottom line. Watch the video to hear how breaking down silos enabled DICK’S Sporting Goods to connect experiences and use feedback data to make mission-critical decisions.
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Chapters:
00:00:00 - Introduction
00:00:20 - Breaking Down Silos
00:00:58 - Opening the Aperture
00:01:28 - Closed Loop Processes
00:02:26 - Setting Applicable Goals
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