A leader in the employee benefits space, Unum helps millions of people gain affordable access to disability, life, accident, critical illness, dental, and vision benefits through their workplace. When Covid-19 hit, Unum doubled down on its digital strategy to accommodate more digital interactions with customers.
In this video, Gautam Roy, Senior Vice President and CTO of Unum, discusses Unum’s journey to build an omnichannel customer engagement platform using AWS services, including Amazon Connect. Benefits include an increase in the use of self-service channels, improved economics of the contact center, and increased employee satisfaction with intuitive tools and simplified call center management.
Learn more about Financial Services at [ Ссылка ].
Subscribe:
More AWS videos - [ Ссылка ]
More AWS events videos - [ Ссылка ]
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#AWS #AmazonWebServices #CloudComputing
