If you need extra help in the event of a crisis while you’re away, we can support you through the TUI app. This video explains how the app works and how it can help you should you need it.

If something happens and you need some help, you can use our new 24/7 chat support feature to communicate with us. Day or night, simply send us a message through the TUI app and we’ll send you an answer, or arrange for a TUI Rep to come and assist you as soon as possible. Thanks to our chat support feature, we’re only a message away whenever you need something, no matter how big or small.


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