Join Kylie Kiser, Malcolm McAuley & Heidi Neuhauser as we dive into 3 interesting new(er) finds in the Dynamics 365 for Customer Service app: SLAs, Knowledge Management and Teams Integration.
0:00 Intro
0:20 SLAs
3:42 Knowledge Management
6:30 Teams Integration
9:18 Closing Thoughts
MORE INFORMATION!
Link to the Dynamics 365 for Customer Service release notes:
[ Ссылка ]
More about SLAs:
- [ Ссылка ]
- How to enable custom time calculation of SLA KPIs: [ Ссылка ]
- How to export/import calendar with SLAs: [ Ссылка ]
More about Knowledge Management:
[ Ссылка ]
More about Teams Integration:
- [ Ссылка ]
- Conversation summary: [ Ссылка ]
- Suggested contacts: [ Ссылка ]
- Contextual collaboration: [ Ссылка ]
- Act on records from within Teams: [ Ссылка ]
