Service Level Management and other ITIL Processes

A conversation on the topic of Service Level Management by 3 IT Service Management practitioners on how organize and manage the expectations of work delivery into your organization.

Participants background, experience, and years as an IT Service Management practitioner.

itSMF USA: [ Ссылка ]?

Other ITIL processes and their relationship to the discussion

Discuss why Service Levels are important

Group discusses what Service Level Management (SLA's) mean to them.

What is their experience with Service Level Management?

About the presenters:
David Bettwy: [ Ссылка ]
Mark Galligan: [ Ссылка ]
Ray Ybarra: [ Ссылка ]

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