#CustomerSuccess #Strategy

What does it take to create an effective Customer Success Strategy? What are the strategies available to create effective Customer Success Plans?

You have to know your customers better than they know themselves. You have to take a step back and get back to the basics of:

🔸 What is the customer’s desired outcome?
🔸 What is the customer’s appropriate experience?

Learn more about Effective CSM Strategies that Irit Eizips, CEO of CSM Practice, and Lincoln Murphy, Customer Success Consultant discuss in this video.

Watch this video to get a full understanding of What does it takes to create an effective Customer Success Strategy:

00:00 Intro
00:25 CSM Questions
01:21 Appropriate Customer Experience
03:43 Best CSM approach
06:43 New Playbooks Adaption
07:20 Effective CSM Strategy

💬 Please share your experience and thoughts on this topic in the comments below.

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
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2. Subscribe to our CSM Practice newsletter
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3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Subscribe to CSM Practice YouTube channel:
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📌 Download CS Templates and Infographics:
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