Many organizations approach a crisis from their point of view rather than the viewpoint of those most affected, which can have a detrimental impact on your brand.
Learn the difference between cognitive and affective empathy, when you should use each one, and how to practice radical listening to develop your empathy skills yet avoid your emotions taking over in a crisis, with this video from Kate Hartley.
Find out more in 'Communicate in a Crisis', out now: [ Ссылка ]
----------------------------------
SAVE 20% AT KOGAN PAGE: [ Ссылка ]
FACEBOOK: [ Ссылка ]
TWITTER: [ Ссылка ]
INSTAGRAM: [ Ссылка ]
LINKEDIN: [ Ссылка ]
