“How can I handle rude customers who interrupt and talk over the top of me on phone calls?”

Tonight’s Ask Leah question comes from someone who works in a call centre for a local utility.

She is looking for strategies to improve her interactions with customers and reduce her frustration.

To hear my response, check out the video below (5:33).

If you have a communication, leadership, self-management or ‘people’ question you’d like answered, send it through and I’ll do my best to answer it next week.



#communication #customerservice #askleah #softskills #softisthenewhard


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Is the toughest part of your job the ‘people bit’?

I can help.

Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier.

I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need.

With my direct, straight-shooting style I can help you:

+ communicate effectively
+ have difficult conversations
+ manage yourself at times of stress
+ increase emotional intelligence
+ lead with warmth
+ create a culture of trust and psychological safety
+ improve personal effectiveness

For business inquiries: leah@leahmether.com.au

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