Imagine you could resolve your equipment breakdown with the simple click of a button… With Howden’s remote assistance tools, we can mobilize customer support faster than ever before, reducing costly downtime and improving operational efficiency.

We understand that unexpected issues can occur and it is not always possible for our experts to be on-site right away. The solution? Howden Virtual Expert.

Howden Virtual Expert is a digital solution that connects you to remote product experts – anytime, anywhere. It provides real-time expertise and troubleshooting for a faster resolution by enabling you with support from the most experienced team members.

Eliminating unnecessary travel and repeat visits, we can provide a first time fix, ensuring the right people and the right parts are available for the job at hand.

Howden Virtual Expert accelerates problem solving and improves your equipment’s uptime. Combining a simple video call with advanced augmented reality technology, we are able to provide real-time communication with the ability to see and discuss the situation in the field.

All users are able to draw digital annotations on screen that stick to the objects in the environment, allowing the expert to guide you through a step by step process. With multi-expert sessions, we can facilitate collaboration across different countries, bringing together the right knowledge over a shared view of the problem.

Howden’s global network of service engineers will always strive to be with you on-site when required, but Howden Virtual Expert can provide the flexibility for different situations and peace of mind that expert support is only a tap away.

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