Provides an overview of creating shifts, schedules, and events in Workforce Optimization for Customer Service Management.

#servicenow #servicenowdemo #workforceoptimization #customerservicemanagement

Role required: sn_csm_wfo_workspa.manager

This video was recorded in the Utah release.

For more information on creating shifts and schedules, see:

ServiceNow product documentation:
Scheduling in Workforce Optimization for Customer Service: [ Ссылка ]-
service-management/page/product/workforce-optimization-for-customer-service-
configurable/concept/scheduling-configurable-wfo-cs.html

ServiceNow Training and Certification:
[ Ссылка ]

ServiceNow Community:
[ Ссылка ]

ServiceNow TechBytes Podcast:
[ Ссылка ]

For general information about ServiceNow, visit: [ Ссылка ]

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