Hosts David Hancox and Jason Dorow dive into the process of hiring a caregiver, a crucial task for many homecare clients. Joined by seasoned experts, Accra's Senior HR Director, Hannah Rutt, and client Rand, they provide valuable insights and tips to help you navigate the hiring journey successfully.
🫶 Introductions & Hiring a Caregiver 0:00
Jason and David kick off the episode, introducing the topic of hiring caregivers and welcoming the guests, Hannah and Rand.
🛠️ Tools for Finding a Caregiver & Accra Job Board 1:38
Rand discusses various methods for finding caregivers, including traditional and online resources. Hannah explains the features and benefits of the Accra Job Board for finding pre-screened caregivers.Hannah explains the features and benefits of the Accra Job Board for finding pre-screened caregivers.
🤝 Starting the Hiring Process 4:22
Steps for contacting and initiating the hiring process with prospective caregivers from the Accra Job Board.
🗣 Interviewing Tips from Rand 5:18
Rand shares his approach to interviewing caregivers, including key questions and considerations.
Hannah offers additional questions to ask during caregiver interviews to ensure a good fit.
🌎 Addressing Cultural Competency 11:06
We discuss the importance of cultural competency in the caregiver-client relationship and how to address it during interviews.
📄 Interview Logistics 16:21
Discussing the best methods for conducting interviews, whether in person, by phone, or online.
📈 Evaluating Caregiver Performance 18:19
Rand and Hannah provide tips on how to evaluate caregiver performance and address any issues.
Hannah details the support Accra offers to clients who need help addressing caregiver performance issues.
⚖️ PCA Choice vs. Traditional Model 22:53
Hannah points out the differences in responsibilities between the PCA Choice and traditional PCA models.
🔜 Upcoming Changes: CFSS 24:22
We give an overview of the upcoming transition to Community First Services and Supports (CFSS) and how it will affect staffing requirements.
📎 Resources & Final Thoughts 29:19
Rand and Hannah share final thoughts and resources for clients navigating the hiring process. See you next episode!
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