Handling difficult conversations with clients or team members can be an uncomfortable experience.

For some, having these interactions requires getting in the right mindset to confront the issues head-on. The method and delivery are having these conversations is also important.

The first step is to face any fears or reservations you have about approaching your client or team. Once you're ready to start the conversation, it’s important to use the correct means of communication.

Talking with your client on the phone, through a video chat, or in person is usually the best way to handle things. If you send a long email explaining everything, you run the risk of the recipient not even reading it. Sometimes email actually makes the situation worse.

When you need to have a difficult conversation with a client or team member, the best way to handle it is to confront the situation head on, and talk with the other person directly, or over the phone.

Chances are you’ll feel better about the situation once you’ve talked it through with the other person, and you’ll have a better understanding of their perspective.

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Featuring Alexa Alfonso

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