Leadership is what the world desperately needs today. It can only really come from authentic people who are masterful good at what they do while also being committed to placing the welfare of others before their own needs. #QF32 is an amazing example of teamwork, leadership and service where they not only saved lives, but also protected the brands of Airbus and Qantas. Richard de Crespigny and the flight deck team are legendary, not just for their airmanship, but also for the customer-centric culture that provided an amazing level of service after the incident.

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