Beginning of November 2017, I launched my new book: customers the day after tomorrow. During the talk I motivate executives to look at the day after tomorrow and reverse engineer your way back to today. In this process is the focus not on technology, but on the customer. Day after tomorrow thinking, is thinking about the changing behavior of customers.

Steven Van Belleghem is a global keynote speaker in the field of customer experience, linked to technology and AI.

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