In this video, I will be showing you the new Virgin Media Fibre Phone Adapter and how to connect it to your Virgin Media Hub. Learn how to upgrade to Virgin Medias new ultrafast Fibre landline service, and all about the pros and cons that come with it.

The most obvious difference is that VoIP (Voice Over IP) uses the internet to make calls, while landlines use copper wires.

What is Virgin Media’s new ultrafast Fibre network?
Instead of the old, traditional copper phone line network, we’re moving our phone service on to our ultrafast Fibre network. This means that new phone lines will be delivered over the same network we use for our broadband service.

The copper network and copper phone line is quickly becoming outdated, and we want to be ready for the future, making sure our customers always get the best possible experience. That’s why we’re investing billions to expand our network and bring our ultrafast connectivity to more people.

Who can get the new Fibre phone line?
For now, it’s only offered to new home phone customers and selected existing home phone customers. We’re working hard so all customers will be able to get the new service and we aim to swap all our customers over by 2025. Currently, the only exceptions are customers who live in areas without any mobile coverage. Read more about how we’re rolling out Fibre to our customers.

How to install the Fibre network
If you’ve upgraded to the new Fibre network and need help installing your new and improved phone service, simply follow these steps:

Step 1
On the day of your switchover, unplug the phone cable of your main phone (or base station if it’s a cordless phone), from the wall socket.
If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us.

Step 2
Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub.

Step 3
Plug the end of the telephone cable you unplugged from the wall socket into the adapter.

Step 4
Wait a couple of minutes for a dial tone, then make a test call. Your new services from Virgin Media are all set up and ready to use.

How to get a Virgin Media Fibre phone
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