Windows: 10

Version: 1903 (for x64)

Laptop: U4100UN (UX430 Series)

Warranty: 2yrs

Bought: January 2018

Issue since: Last Year September/October

Issue: Once laptop gets into sleep mode, it will not turn on. I leave the latop idle and then it gets into sleep mode after some time or if I close the lid of laptop then it goes into sleep mode. After which no matter which key I press ( power button, windows key, ctr, mouse button, external I/O device etc.) the screen will appear black ( like when it is turn off ) and there is no Sound/Audio response. If I have external HDD connected the light in it will flicker ( indicator light in external HDD ) also the lights which are on side of laptop will too. But no matter what else you do there is no response.

Although if the laptop being idle gets into sleep mode and withing few second or minute I press some key then it does get back normally and if I leave it on charging and idle then also when I get back after few hours and press key it works fine.

This was the case till the most recent windows update.

After this recent windows update somehow the issue is occurring even more often now. Now even if laptop is in charging and I try to get it out of sleep mode then it wont respond and remain in sleep mode.

Earlier this issue was annoying but still manageable, but now it is very discomforting because if I was working on something and leave it there for sometime and get back then the only option for me is to hard press power button and re boot windows.

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