Introducing another episode of our TalkShow series on CX insights and trends. Today, we will be discussing various CX trends for the upcoming year 2024. Joining us are Shruti Jadhav and Umang Thakur, both Associate Research Directors at Quadrant Knowledge Solutions.
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As discussed on our channel previously, CX is undergoing significant changes with the advent of AI, hyper-personalization, omnichannel approaches, and a sustainability focus. Delving into the CX revolution, the adoption of generative AI is reshaping the business landscape, with Proactive Customer Engagement taking the spotlight.
In a conversation with Kumari Bhabana, Marketing Specialist at QKS, our discussion today revolves around how the future of CX will be a blend of AI-driven efficiency, proactive engagement, and sustainable business practices.
Watch the video until the end to discover what more to expect from CX in the upcoming year!
#CXInsights #CustomerExperience #CXRevolution #AIinCX #ProactiveEngagement
