Speakers:
HE Mohammed Nasser Al Ghanim - Director General of Telecommunications Regulatory Authority - United Arab Emirates
HE Rashed Lahej Al Mansoori - Director General of Abu Dhabi Systems and Information Centre -- United Arab Emirates
Dr. Jeongwon Yoon - Executive Director at the National Information Agency -- South Korea
Mr. Vincent Wong - Chief Executive Officer, IDA International -- Singapore
Moderator: Osman Sultan - Chief Executive Officer, Emirates Integrated Telecommunications Company- du
Highlights:
Which governments are best positioned to capture the latest advances in technology? They are indeed smart government, but how do you define 'smart'?
Moderated by Osman Sultan, CEO of UAE telecom operator du, a session, titled 'SMART Government -- Government Services at Your Fingertips' saw pioneers of e-government in local and national government contexts attempting to answer that very important and critical question during the final plenary on the third and final day of The Government Summit in Dubai attempted to answer that question.
Vincent Wong, the CEO of Singapore's IDA International, noted that smart government is the next phase of government after e-Government. "It is the ability to not only digitise the government's services, but to collaborate with the public on those services," said Wong.
"It's the next phase of government after e-Government," he noted. And what it needs to have in pace, said Wong, is the infrastructure -- connectivity and bandwidth. "Singapore has invested time and money in it. So has Dubai," he noted. Smart government is transforming a host of very critical sectors, he noted, including healthcare, education and tourism. "But what's missing in some countries is the concept of 'no-touch' government," Wong said.
He said that while all the key customer touch points (smartphones, computers, etc.) were required and already there, the fact that customers have to actively engage with apps through these touch points meant that those governments were still at the e-Government stage.
"For instance, 90% of taxpayers file tax online in Singapore," Wong said, adding that they no longer need to actively log on to any website for doing so. "That no-touch government for me is smart government," he explained.
HE Rashed Lahej Al Mansoori, Director-General of Abu Dhabi Systems and Information Centre, noted that the UAE has out in place the infrastructure necessary to provide e-Services to all citizens and residents. He noted that all ministries and government bodies in Abu Dhabi and the UAE in general now provide their services in the 'smart' way.
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