CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom. In this session we explore the entrance of Zoom into the contact center market, discussing:

1) Why Zoom made this move into the contact center space
2) Key features within the Zoom Contact Center solution
3) The decision to pursue this route after the failed Five9 acquisition
4) The future of the Zoom Contact Center

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Hosted by Charlie Mitchell, Editor at CX Today News - Customer Experience Technology News #zoom #contactcenters #cx

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