Humor can be a phenomenal conflict de-escalation tool, however be careful because just like with any tool, if you misuse it, mistime it, misplay it, it can hurt you!
Laughter is proven to flood the body with "feel good" chemicals that can dramatically change the mood and de-escalate a situation.
But, again, people with sarcastic sense of humor should NOT try to be funny when dealing with someone who is stress, agitated, in crisis. Sarcastic humor is not likely to be well received!
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