Lenovo and Microsoft Dynamics 365 Contact Center deliver AI-powered customer support with a 15% lift in agent productivity. Lenovo needed automated, AI-based solutions to rapidly manage customer inquiries while streamlining and automating repetitive tasks and enhancing customer satisfaction. The company worked with Microsoft Dynamics 365 Contact Center and Dynamics 365 Customer Service to deliver AI-fueled experiences to customers and support agents. Lenovo boosted agent productivity by 15%, reduced handling time by 20%, and reached record-high customer satisfaction.

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