axis bank freecharge plus credit card video kyc process | axis bank credit card video kyc kaise kare

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Axis Bank Freecharge Plus credit card is issued by Axis Bank in partnership with Freecharge. The card can be used for any type of purchase, both on and off the Freecharge app. It offers unlimited cashback that is credited directly to the customer’s credit card account.


Video KYC is an additional mode through which users can complete the KYC for their accounts within just a few minutes. During the process, customer’s KYC documents are verified and their signatures are recorded through a video call with a bank officer, thus doing away with the need of physically visiting a bank branch.

The following steps must be followed to perform a video-based KYC:

Customers of MSMEs need to register on the website or mobile app of the entity
The customer schedules a date and time for the onboarding process to start
An official from the MSME initiates the video KYC process by inviting the customer to a video call
The customer’s Aadhaar card is then verified. This is done through Aadhaar authentication for banks and offline for other entities
The official asks the customer to display their PAN card, whose image is captured and authenticatedThe official also verifies the customer’s real-time location using geo-tagging software
The official then matches the customer’s image captured on video with the image in the PAN card using facial matching capabilities
The official asks the customer three random questions to ensure that it is a live interaction
The session is concluded and the official decides whether or not to accept the customer’s video KYC information
Finally, the official stores the recorded video interaction for future use
Image proof of identity and address with the video id KYC is uploaded to the platform for digital identification. Once the verification process is complete the customer is duly informed. If any customer is not comfortable with the digital process an option of a physical visit by the MSMEs representative is possible.
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