Mock calls are a great way to build your confidence and speak with more confidence. In this lesson we will be going over how to pass mock calls. You will be coached through each part of the call and will be given tips and techniques to do better in your next mock call.
Customer service calls are tough and it's not easy to make them sound natural. This is why we've gathered all the necessary tips to pass through the call simulation process smoothly, so you can ace the call and land the job! You can check out our other videos to learn more about the call flow and pronunciation.
Please watch this video again and again to practice your pronunciation.
Having good pronunciation helps you minimize the risk of encountering upset or irate customers.
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I'm Kevin Olega. 💁🏻♂️
I'm a project manager for a US-based IT company. 🖥
I'm a freelance professional writer. 💻
I was a three-year top agent and level ten customer service super-agent for COMCAST under West Contact services. ☕️
I've been writing about call center interview tips since 2011. 👨🏻💻
I've written over 1,000 lessons on my website. 🥳
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I ALSO TEACH AND WRITE ABOUT: 💁🏻♂️ 👨🏼🏫 👨🏻💻
✅ How to pass call center interviews.
✅ How to improve your pronunciation for call center work.
✅ How to improve your grammar and writing skills.
✅ How to answer call center interview questions.
✅ Follow up call center interview questions and answers for beginners.
✅ Customer service tips.
✅ Technical support strategies.
✅ Telemarketing and inbound sales skills.
✅ How to improve your sleep for call center work.
✅ How to become a top call center agent.
✅ How to work from home.
✅ Call Center Spiels
✅ Call Center scripts
✅ How to evaluate opportunities in call center hiring
✅ How to build a call center resume
✅ Everything Call Center: What is a call center, bpo meaning, etc.
