Innovation is key for organisation transformation - but to prepare for innovation there needs to be both a culture of creativity (at the organisation level) and creative thinking mindset and skill development (at the personal level). There are no shortcuts. This is why many companies that only focus on embracing design thinking, agile, digital, and other innovation activities and tools (such as innovation labs, hackathons, sprints, scrum and design thinking models) often fail.
For real design thinking to be implemented effectively (end to end), all stakeholders need to be briefed and need to buy into the process, along with having some knowledge about the content and process. Outcomes and expectations need to be set then managed by all involved, and realistically be matched to available time, resources, and budgets.
Don’t drown in the oceans of design thinking, innovation, agile and digital trying to swim before you are comfortable with being creative.
Design Thinking (DT) is a methodology for practical, creative resolution of problems or issues that looks for an improved future result. In this regard it is a form of solution-based, or solution-focused thinking that starts with the an outside-in perspective of the customer needs goal or what is meant to be achieved, instead of starting with a problem framed from an inside-out business perspective. Design thinking is an ‘abductive’ solution-based approach to solving problems, and is especially useful when addressing ˜Wicked Problems. Wicked problems are wicked in the sense that they are ill-defined or tricky, not wicked in the sense of malicious. For ill-defined customer needs, both the problem and the solution are unknown at the outset of the problem-solving exercise. This is as opposed to "tame" or "well-defined" problems where the problem is clear, and the solution is available through some technical knowledge.
Design Thinking is a process popularised by IDEO and Stanford d-school. Critical and creative problem-solving models have been developed over the last 60 years, and the popular design thinking approach has more recently emerged as a popular format. The design thinking model provides a process for innovation – our CSI programs provide the tools for critical and creative thinking needed for the design thinking approach, along with a quick and easy model for working through the innovation process.
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