After several futile phone calls to the Clallam County Public Utility Department (PUD) expressing my concerns about the aging, unsightly metal transformer box located next our driveway, I decided to go to their Main office in Sequim, Washington in person so I could speak directly to a Customer Service representative. Upon my arrival at PUD, no one else waiting in the lobby, a woman behind the counter beckoned me over. I gently explained my concerns about the ugly, faded-green metal transformer box located at the corner of our property, then showed her some photos I took with my iPhone. I asked her if could paint it myself, or if PUD could dress it up with some new paint and signage. I further supported my argument informing her that several new transformer boxes had been installed throughout our 40+ year-old community, and that we were making expensive improvements to our home and that the old transformer box was an eyesore. The woman politely said that she would relay my concerns to the service manager and recommended that I follow up by sending him an email with photos. She handed me a PUD business card with his name and contact information. As soon as I returned home, I sent an email. A few days later, three PUD vehicles and a crew of five appeared in front of our house, and in just two hours’ time, the team removed the old transformer and replaced it with a brand new one! In addition to enhancing the curb appeal of our home and that of our neighbors, we have additional confidence that our electrical service will continue to be stable for a long time to come. Many thanks to the Clallam County PUD for their quick response and for an excellent job done!

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