In this webinar recording, Chris gave an introduction to quality management systems (QMS) with ISO 9001:2015.

Discussion points in the video:
1. What is Quality Management?
2. What is a Management System?
3. Benefits of a QMS
4. ISO Background
5. Timeline to ISO 9001:2015 Revision
6. Annex SL
7. High Level Structure
8. The ISO 9001 Standard
9. Benefits of a QMS (With ISO 9001 Certification)
10. Processes, NOT Products
11. Process Approach
12. Process Approach Quality Management
13. Purpose of the Process Approach
14. Risk Based Thinking
15. ISO9001:2015 Risk & Opportunities
16. What is "Risk Based" Thinking?
17. What Should I do?
18. Key Points to Consider
19. Why is Risk like Swiss Cheese?
20. Risk Assessment
21. Risk Register
22. Process -- Risk
23. Addressing Risk
24. Plan-Do-Check-Act
25. Process + Risk + PDCA Model
26. Case Study
27. ISO 9001:2015 QMS Structure
28. ISO 9001:2015 Quality Management Principles
29. Four Tools of Quality Management
30. ISO 9001:2016 Standard Overview

4.1 - 4.3: Context of the organisation, Interested Parties, The QMS
5.1 - 5.3: Leadership & Commitment
6.1 - 6.3: Planning
7.1 - 7.5: Support, Resources, Competence, Awareness
8.1 - 8.7: Operational Planning and Control
9.1 - 9.3: Performance Evaluation
10.1 - 10.2: Improvement


ISO 9001 is an internationally recognized standard for quality management systems (QMS). Its implementation involves establishing processes and procedures to ensure consistent delivery of products or services that meet customer requirements and regulatory standards. This includes defining quality objectives, conducting risk assessments, documenting processes, providing employee training, monitoring and measuring performance, and continually improving the QMS.

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