#customerjourneymap #customersuccess #csmpractice

Customer Journey Mapping is a way to pre-define the proactive approach your customer success managers are going to take with your customers.

In this video, Irit Eizips, CEO of CSM Practice, and Brian Nicholls, Vice President of Customer Success at UserIQ, discuss why customer journey maps are important and when is the best time to start crafting one. They emphasize the benefits of Customer Journey Mapping for your CSMs to become more proactive and help the entire organization understand how your account progresses from phase to phase.

0:00 Intro
0:14 Issues due to Lack of Customer Journey Map
1:34 Importance of Customer Journey Map
2:30 Why do you need a Customer Journey Map?
3:40 Right time to create a Customer Journey Map
4:37 Customer Journey Map Tools and techniques

Special thanks to USERIQ for organizing this event: [ Ссылка ]

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Bonus Resources:

⏬ DOWNLOAD: Customer Value Journey map template:
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📑 Read this blog: How To Build Your Customer Success Journey
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🎥 Watch this video: How To Build Your Customer Success Journey
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌Subscribe to CSM Practice YouTube channel:
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📌 Listen to our Podcast:
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📌 Follow us on TikTok:
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📌 Sign up to receive our Weekly Newsletter:
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📌 Download CS Templates and Infographics:
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📌READ our Customer Success BLOGS:
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📌FOLLOW us on LINKEDIN:
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📌 FOLLOW us on TWITTER:
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