Cornelius Ramatlhakwane, CEO of Botswana Post, shares how Botswana is using technology to diversify services, including virtual postboxes to expand reach and e-commerce solutions to support e-tailers.
He highlights the role of fintech, with the PosoPay mobile money app, in boosting financial inclusion and reaching more customers. According to him, diversification is key for the post to stay relevant and competitive in today's market.
Interview recorded on the sidelines of the UPU Regional Strategy Forum for Africa, 13-14 June 2024.
