Welcome to the ultimate guide on analyzing customer feedback with Kimola Cognitive! In this quick video, we’ll show you how to create insightful reports using two powerful methods: scraping reviews from popular platforms like Amazon, Tripadvisor, and Trustpilot, or uploading your own datasets, such as survey results, social media conversations or call-center conversations.
Discover step-by-step instructions to:
1- Use the search bar to gather and analyze reviews from integrated sources like Google Business or mobile app stores.
2- Upload text-based data to analyze feedback, uncover customer personas, pain points, and actionable insights.
Whether you're a marketer, researcher, or CX professional, this video will empower you to transform raw feedback into meaningful strategies. Don’t forget to subscribe for more tips and tools!
