Learn how one of the largest parts distributors in the Midwest transformed the way proof of delivery documents are managed to improve productivity and customer satisfaction with Infor Enterprise Automation. The organization went from a manual and siloed paper-based process that was time-consuming and negatively impacted customer service to an automated solution that digitized and centralized all Proof of Delivery documents within CloudSuite Distribution. With Infor Enterprise Automation, Midwest Wheel achieves the following results:
• Approx 1,500 picklist documents processed and centralized online in IDM per day, in a few minutes
o 85% productivity improvement - 500 signed paper picklists at pickup digitized and processed in 5 min with RPA per day
o 1000 signed delivery picklists upon delivery processed in under a min with ION API per day
• 95% faster customer service resolution with picklist inquiries
• 95% productivity improvement with fast access to online picklists
• Reduced costs
o Zero physical storage space needed for paper documents
o Lower risk of sending refunds/replacement orders
• Fast to deploy – less than one-week value realization
To learn more, register for the Infor Enterprise Automation launch event Oct 24
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