The origins and evolution of an approach for improving patient experience of health care services.

Wednesday 5th June 2013

In this lecture, Professor Robert reflects on:

• the ongoing need for such alternative approaches to improving patient experience
• the underpinning theories and core features of Experience-based Co-design (EBCD)
• lessons from implementing the approach in different settings (successfully and unsuccessfully ... )
• findings from recent research which has explored the adoption of the approach internationally, as well as the relative costs and effectiveness of 'accelerated' EBCD in NHS settings.

For more information about the lecture, please visit the King's College London website: [ Ссылка ]

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