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Every so often something will happen in shipping and the cueing platform on your new Rega turntable will not be set at the correct height. If it is set too low, when you raise the tonearm cue lever at the end of the record, it will not lift the tonearm off the record surface. If it is set too high, you might not properly track the record or the tonearm may not even be able to go all the way down. Luckily, this is a very simple issue to fix, but you will need a 1.25mm hex wrench. The cueing platform on your Rega tonearm is a small, black piece with rubber on the top that is parallel to the record surface. If you are looking at your tonearm from the front, it is on the left side at the back of the tonearm shaft. The idea is when the cue lever is all the way down, and you are playing a record, there should be about ⅛” to ¼” of clearance between the cueing platform and the bottom of the tonearm.
You will see a small hex key on the shaft of the cueing mechanism
Just follow these steps
1. Wash your hands first to keep from getting any oils on your tonearm.
2. Loosen the hex key slightly until you can feel that you can move the black cueing platform. You need to bear in mind, a tiny amount of movement will make a big difference.
3. If your tonearm was not lifting up all the way at the end, pull it slightly up. If you could not get your arm on the record, push it down a bit.
4. Tighten the set screw back up and test to see if the arm lifts off the surface at the end. If yes, put a record on and make sure there is at least ⅛” clearance between the cueing platform and the bottom of the tonearm. Don’t worry if you do not get it right the first time, it could take a few tries as we usually take a few ourselves.
5. Once you have it set, finger tighten the hex key but do not over-tighten it.
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