ETC used Laserfiche process automation to manage a 100% increase in caseload without hiring additional staff. The organization’s Laserfiche initiatives also enabled ETC to place job seekers 50% faster than competitors.
Amid worldwide uncertainty, ETC’s commitment to helping people find jobs, obtain training and gain support for their small businesses has been more important than ever before. The organization’s Innovation Team leveraged Laserfiche to automate processes across the organization, allowing ETC to take on double its normal caseload, from 7,000 to 14,000 customers, and commence new customers, more quickly than competitors.
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