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Abstract: How does anyone know what to believe any more? In this talk, I’ll argue that learning a bit of epistemology and sociology of knowledge can help us design more effective intelligent systems. I will introduce fundamental ideas about the nature of truth and social construction of knowledge, and then present the field of virtue epistemology. Virtue epistemology suggests that knowledge is a collaborative achievement, and we all can work to achieve knowledge (justified, true belief) by aspiring to epistemic virtues: “curiosity, intellectual autonomy, intellectual humility, attentiveness, intellectual carefulness, intellectual thoroughness, open-mindedness, intellectual courage and intellectual tenacity” (Heersmink 2017). Finally, I’ll lay out an agenda for leveraging these concepts in the design of intelligent systems to promote knowledge.

Amy Bruckman is Professor and Senior Associate Chair in the School of Interactive Computing at the Georgia Institute of Technology. Her research focuses on social computing, with interests in content moderation, collaboration, social movements, and internet research ethics. Bruckman is an ACM Fellow and a member of the ACM CHI Academy. She received her Ph.D. from the MIT Media in 1997, and a B.A. in physics from Harvard University in 1987. Her book “Should You Believe Wikipedia?” is forthcoming from Cambridge University Press in 2021.

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