Escalating tickets is a robust process. Watch a real use-case video about the process we implemented in our company. Gain a highly efficient incident management process and resolve urgent Jira tickets faster.

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✅ No red SLA
✅ Transparent prioritization process
✅ Agents with all urgent Jira tickets in one place
✅ Customers with outstanding customer support
✅ Self-service and customized Jira customer portal
✅ Jira Service Management as a single point of contact with customers

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This feature enables support teams to quickly identify and address critical cases, avoiding any unnecessary delays in resolution. This ensures that urgent issues receive prompt attention, preventing them from being buried among regular requests.

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