Synopsis: The insurers have achieved a lot in the last two decades but the journey from here will be tricky. Because it’s not going to be about just offering a product but serving the customers the way they want. Most of the insurers have a decent number of customers and each one has a different demand. Maybe someone wants an insurer to make its app like Swiggy or issue a policy instantly. Of late, insurers are also customising motor and health products but that’s not enough. Their success will be driven by the customer experience they provide. This session will explore how insurance leaders are keeping customer service at the forefront and more importantly, how they see the whole business based on hyper-personalisation.
Moderator: Amol Dethe, Editor, ETBFSI
Vishakha RM, MD & CEO, IndiaFirst Life Insurance
Amit Malik, MD & CEO, Aviva India Life Insurance
Anand Roy, MD, Star Health and Allied Insurance Co Ltd
Ramesh Srinivasan, CEO-India Business, Netcore
