In this 'fireside chat' Jonathan sits down with Lizzie, one of our fantastic Customer Success Managers here at BigChange. Lizzie and the rest of the CS team are the heartbeat of our operations, ensuring that every customer squeezes every ounce of value from our system. We'll dive deep into the world of Customer Success, learn about Lizzie's passion, and understand the true value the CS team brings to our customers. So, grab a brew, get comfy and take a look.

🎬 Chapter Markers
00:00:00 - Introduction
00:00:35 - What does a Customer Success Manager do at BigChange?
00:01:06 - When have the Customer Success team made a difference?
00:02:10 - How does the BigChange Customer get the best experience from each team?
00:03:49 - How do we keep BigChange customers up-to-date on each new feature?
00:05:18 - What advise would you give to someone struggling with the system?
00:05:46 - Outro

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